{"id":29050,"date":"2025-11-03T14:58:52","date_gmt":"2025-11-03T14:58:52","guid":{"rendered":"https:\/\/icodeclients.com\/sugar\/?page_id=29050"},"modified":"2025-12-28T18:16:47","modified_gmt":"2025-12-28T18:16:47","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/heysugareg.com\/ar\/refund-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u0641\u064a <strong>Hey Sugar<\/strong>, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. Eligibility for Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of cosmetic and personal care products:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Opened or used products are non-refundable and non-returnable.<\/strong><\/li>\n\n\n\n<li>Refunds or replacements are accepted only in the following cases:\n<ul class=\"wp-block-list\">\n<li>The product has a manufacturing defect<\/li>\n\n\n\n<li>The wrong item was delivered<\/li>\n\n\n\n<li>The product was damaged during shipping<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. Reporting an Issue<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u064a\u062c\u0628 \u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646 \u0623\u064a \u0645\u0634\u0643\u0644\u0629 \u0641\u064a \u063a\u0636\u0648\u0646 <strong>48 \u0633\u0627\u0639\u0629<\/strong> of receiving your order.<\/li>\n\n\n\n<li>Customers must provide:\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Clear photos or videos showing the issue<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Requests submitted after 48 hours may not be accepted.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. Refund Process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Once your request is reviewed and approved, we will notify you of the approval status.<\/li>\n\n\n\n<li>Approved refunds will be processed using the <strong>original payment method<\/strong>.<\/li>\n\n\n\n<li>Refund processing time may take <strong>5\u201310 business days<\/strong>, depending on your payment provider.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Exchanges<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If eligible, we may offer an <strong>exchange<\/strong> instead of a refund.<\/li>\n\n\n\n<li>Exchanged items must be unused, unopened, and in their original packaging.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Non-Refundable Items<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are <strong>not eligible<\/strong> for refunds:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used products<\/li>\n\n\n\n<li>Products damaged due to misuse or improper storage<\/li>\n\n\n\n<li>Orders placed incorrectly by the customer<\/li>\n\n\n\n<li>Promotional or discounted items (unless defective)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Shipping Costs<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shipping fees are <strong>non-refundable<\/strong>, except in cases where the error was made by us.<\/li>\n\n\n\n<li>Customers may be responsible for return shipping costs unless the issue is due to our mistake.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Cancellations<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be canceled <strong>only before shipment<\/strong>.<\/li>\n\n\n\n<li>Once an order has been shipped, it cannot be canceled or refunded.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>At Hey Sugar, customer satisfaction is important to us. Please read our refund policy carefully before making a purchase. 1.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29050","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/pages\/29050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/comments?post=29050"}],"version-history":[{"count":2,"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/pages\/29050\/revisions"}],"predecessor-version":[{"id":29328,"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/pages\/29050\/revisions\/29328"}],"wp:attachment":[{"href":"https:\/\/heysugareg.com\/ar\/wp-json\/wp\/v2\/media?parent=29050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}