At Hey Sugar, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following information when you use our website:

  • Personal information such as name, phone number, email address, and shipping address
  • Order and transaction details
  • Payment information (processed securely through third-party payment providers)
  • Technical data such as IP address, browser type, and device information

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Communicate with you regarding your orders or inquiries
  • Improve our website, products, and customer experience
  • Send promotional messages (only if you have agreed to receive them)
  • Prevent fraud and ensure website security

3. Sharing Your Information

  • We do not sell, trade, or rent your personal information to third parties.
  • Your data may be shared only with trusted service providers (such as payment processors and shipping companies) strictly for order fulfillment.
  • We may disclose information if required by law or legal authorities.

4. Data Protection

  • We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.
  • Sensitive payment data is handled securely by third-party payment gateways and is not stored on our servers.

5. Cookies

  • Our website uses cookies to enhance your browsing experience and analyze website traffic.
  • Cookies help us remember user preferences and improve functionality.
  • You may disable cookies through your browser settings; however, some website features may not function properly.

6. Third-Party Services

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.

7. Your Rights

You have the right to:

  • Access, update, or request deletion of your personal information
  • Opt out of receiving marketing communications at any time
  • Request clarification on how your data is used

To exercise these rights, please contact us through the Contact Us page.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date.