At Hey Sugar, we strive to deliver your orders quickly and safely. Please review our shipping policy below for more details.
1. Order Processing
- All orders are processed within 1–3 business days after order confirmation.
- Orders are not shipped or delivered on weekends or official holidays.
- During high-demand periods or promotions, processing times may be slightly extended.
2. Shipping Locations
- We currently ship within Egypt.
- International shipping may be available in the future and will be announced on the website.
3. Shipping Fees
- Shipping fees are calculated at checkout based on your location and order size.
- Any applicable shipping charges will be clearly displayed before order confirmation.
4. Delivery Time
- Estimated delivery time is 2–5 business days after order processing.
- Delivery times may vary depending on the customer’s location and courier service.
- Delays caused by shipping carriers or unforeseen circumstances are beyond our control.
5. Shipping Confirmation & Tracking
- Once your order has been shipped, you may receive a confirmation message or email.
- Tracking information will be provided if available through the shipping carrier.
6. Incorrect Address
- Customers are responsible for providing accurate and complete shipping details.
- Hey Sugar is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- Additional shipping fees may apply for re-shipping orders.
7. Damaged or Missing Items
- If your order arrives damaged or with missing items, please contact us within 48 hours of delivery.
- Provide clear photos and order details to help us resolve the issue quickly.
8. Failed Delivery
- If the courier is unable to deliver the order after multiple attempts, the order may be returned to us.
- Re-delivery may require additional shipping charges.
9. Contact Us
If you have any questions regarding our Shipping Policy, please contact us through the Contact Us page.