Welcome to Hey Sugar.
By accessing this website or purchasing any products from it, you agree to be bound by the following Terms and Conditions. Please read them carefully before using the website.
1. Definitions
- Website: Refers to the Hey Sugar online store.
- We / Us / Our: Refers to Hey Sugar.
- User / Customer: Any person who browses or makes a purchase from the website.
2. Use of the Website
- You must be at least 18 years old or use the website under the supervision of a parent or legal guardian.
- You agree to use the website for lawful purposes only.
- Any misuse that may harm, disable, or interfere with the website is strictly prohibited.
3. Products
- All products offered are beauty and natural self-care products.
- Product colors, packaging, or appearance may slightly vary from the images displayed due to screen settings or updates.
- We reserve the right to modify or discontinue any product at any time without prior notice.
4. Pricing & Payments
- All prices are displayed in the local currency and are subject to change without prior notice.
- Payments must be completed using the available payment methods on the website.
- Orders are confirmed only after successful payment.
5. Shipping & Delivery
- Orders will be delivered within the estimated time shown at checkout.
- Delivery times may be affected by circumstances beyond our control, such as weather conditions or courier delays.
- Customers are responsible for providing accurate and complete shipping information.
6. Returns & Exchanges
- Due to the nature of cosmetic and personal care products, opened or used items are non-returnable and non-exchangeable.
- Returns or exchanges are accepted only in cases of manufacturing defects or incorrect items received.
- Any issue must be reported within 48 hours of receiving the order, and the product must be unused and in its original packaging.
7. Disclaimer & Liability
- We are not responsible for any adverse reactions resulting from misuse of the products.
- Customers are advised to carefully read product instructions and ingredients, especially if they have allergies or sensitive skin.
- Product usage is at the customer’s own risk.
8. Intellectual Property
- All content on this website, including text, images, logos, designs, and graphics, is the exclusive property of Hey Sugar.
- Unauthorized use, reproduction, or distribution of any content is strictly prohibited without prior written consent.
9. Privacy Policy
- We respect your privacy and are committed to protecting your personal information.
- Customer data is used only to process orders and improve our services.
- Please refer to our Privacy Policy for more details.
10. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Continued use of the website after any changes constitutes acceptance of the updated terms.